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Smart! FAQ

The Basics
  • Do sockets need to be set up by a qualified electrician?
    No, you can carry out non notifiable work such as changing a socket yourself.
  • Can these retrofit replace an existing socket?
    Yes, these fit a standard 25mm back box.
  • Do I need a Hub?
    No, BG Smart devices connect via Wi-Fi directly to your home network.
  • Is there a subscription fee?
    No, there are no subscription fees.
  • What is the standby power consumption?
    0.5W in the OFF state.
  • Is there a limit to the power load that can be supported by these sockets?
    The sockets are rated for loads up to 13A (3120W / 3.12kW) resistive each.
  • Do these monitor the energy the connected device consumes?
    No, these have no ability to monitor power consumption.
  • Will the BG Home App work on an iPad or Tablet?
    Yes, the BG Home app should run on any Android or iOS device without any issues.
  • Can you control the sockets independently?
    Yes, these can be individually controlled just like with any regular socket.
  • Do I need Broadband?
    Yes, these need to be connected to a Wi-Fi network to enjoy the full benefits of these, including remote operation when away from home.
  • What happens if my Wi-Fi goes down?
    You will not be able to operate the socket using the App or voice controls without a Wi-Fi connection. The sockets will continue to deliver power if turned on and you can continue to use the physical buttons on the socket to turn these on and off.
  • When you turn these off via the App, does it disable the buttons?"
    No, the faceplate buttons would not be disabled. You can disable faceplate buttons with the Parental Lock feature in the BG Home App V1.3.0 and later. To use the parental lock please ensure your socket or adaptor is running the latest firmware. You can check this in the device power screen, press on the ... menu at the top right of the screen and select general. You will see an option for ‘Firmware update’ - this should be v57053 or later. The parental lock can then be toggled on and off by going to the device power screen, press on the ... menu and select ‘functional set’.
THE BASICS
SETUP & APP
Setup & App
  • Do sockets need to be set up by a qualified electrician?
    No, you can carry out non notifiable work such as changing a socket yourself.
  • Can these retrofit replace an existing socket?
    Yes, these fit a standard 25mm back box.
  • Do I need a Hub?
    No, BG Smart devices connect via Wi-Fi directly to your home network.
  • Is there a subscription fee?
    No, there are no subscription fees.
  • What is the standby power consumption?
    0.5W in the OFF state.
  • Is there a limit to the power load that can be supported by these sockets?
    The sockets are rated for loads up to 13A (3120W / 3.12kW) resistive each.
  • Do these monitor the energy the connected device consumes?
    No, these have no ability to monitor power consumption.
  • Will the BG Home App work on an iPad or Tablet?
    Yes, the BG Home app should run on any Android or iOS device without any issues.
  • Can you control the sockets independently?
    Yes, these can be individually controlled just like with any regular socket.
  • Do I need Broadband?
    Yes, these need to be connected to a Wi-Fi network to enjoy the full benefits of these, including remote operation when away from home.
  • What happens if my Wi-Fi goes down?
    You will not be able to operate the socket using the App or voice controls without a Wi-Fi connection. The sockets will continue to deliver power if turned on and you can continue to use the physical buttons on the socket to turn these on and off.
  • When you turn these off via the App, does it disable the buttons?"
    No, the faceplate buttons would not be disabled. You can disable faceplate buttons with the Parental Lock feature in the BG Home App V1.3.0 and later. To use the parental lock please ensure your socket or adaptor is running the latest firmware. You can check this in the device power screen, press on the ... menu at the top right of the screen and select general. You will see an option for ‘Firmware update’ - this should be v57053 or later. The parental lock can then be toggled on and off by going to the device power screen, press on the ... menu and select ‘functional set’.
3rd Party Integrations
  • Do sockets need to be set up by a qualified electrician?
    No, you can carry out non notifiable work such as changing a socket yourself.
  • Can these retrofit replace an existing socket?
    Yes, these fit a standard 25mm back box.
  • Do I need a Hub?
    No, BG Smart devices connect via Wi-Fi directly to your home network.
  • Is there a subscription fee?
    No, there are no subscription fees.
  • What is the standby power consumption?
    0.5W in the OFF state.
  • Is there a limit to the power load that can be supported by these sockets?
    The sockets are rated for loads up to 13A (3120W / 3.12kW) resistive each.
  • Do these monitor the energy the connected device consumes?
    No, these have no ability to monitor power consumption.
  • Will the BG Home App work on an iPad or Tablet?
    Yes, the BG Home app should run on any Android or iOS device without any issues.
  • Can you control the sockets independently?
    Yes, these can be individually controlled just like with any regular socket.
  • Do I need Broadband?
    Yes, these need to be connected to a Wi-Fi network to enjoy the full benefits of these, including remote operation when away from home.
  • What happens if my Wi-Fi goes down?
    You will not be able to operate the socket using the App or voice controls without a Wi-Fi connection. The sockets will continue to deliver power if turned on and you can continue to use the physical buttons on the socket to turn these on and off.
  • When you turn these off via the App, does it disable the buttons?"
    No, the faceplate buttons would not be disabled. You can disable faceplate buttons with the Parental Lock feature in the BG Home App V1.3.0 and later. To use the parental lock please ensure your socket or adaptor is running the latest firmware. You can check this in the device power screen, press on the ... menu at the top right of the screen and select general. You will see an option for ‘Firmware update’ - this should be v57053 or later. The parental lock can then be toggled on and off by going to the device power screen, press on the ... menu and select ‘functional set’.
THIRD PARTY INTEGRATIONS
AP CONFIG
AP Configuration, Master & Sub-Devices
  • Do sockets need to be set up by a qualified electrician?
    No, you can carry out non notifiable work such as changing a socket yourself.
  • Can these retrofit replace an existing socket?
    Yes, these fit a standard 25mm back box.
  • Do I need a Hub?
    No, BG Smart devices connect via Wi-Fi directly to your home network.
  • Is there a subscription fee?
    No, there are no subscription fees.
  • What is the standby power consumption?
    0.5W in the OFF state.
  • Is there a limit to the power load that can be supported by these sockets?
    The sockets are rated for loads up to 13A (3120W / 3.12kW) resistive each.
  • Do these monitor the energy the connected device consumes?
    No, these have no ability to monitor power consumption.
  • Will the BG Home App work on an iPad or Tablet?
    Yes, the BG Home app should run on any Android or iOS device without any issues.
  • Can you control the sockets independently?
    Yes, these can be individually controlled just like with any regular socket.
  • Do I need Broadband?
    Yes, these need to be connected to a Wi-Fi network to enjoy the full benefits of these, including remote operation when away from home.
  • What happens if my Wi-Fi goes down?
    You will not be able to operate the socket using the App or voice controls without a Wi-Fi connection. The sockets will continue to deliver power if turned on and you can continue to use the physical buttons on the socket to turn these on and off.
  • When you turn these off via the App, does it disable the buttons?"
    No, the faceplate buttons would not be disabled. You can disable faceplate buttons with the Parental Lock feature in the BG Home App V1.3.0 and later. To use the parental lock please ensure your socket or adaptor is running the latest firmware. You can check this in the device power screen, press on the ... menu at the top right of the screen and select general. You will see an option for ‘Firmware update’ - this should be v57053 or later. The parental lock can then be toggled on and off by going to the device power screen, press on the ... menu and select ‘functional set’.
TROUBLESHOOTING
Troubleshooting
  • Do sockets need to be set up by a qualified electrician?
    No, you can carry out non notifiable work such as changing a socket yourself.
  • Can these retrofit replace an existing socket?
    Yes, these fit a standard 25mm back box.
  • Do I need a Hub?
    No, BG Smart devices connect via Wi-Fi directly to your home network.
  • Is there a subscription fee?
    No, there are no subscription fees.
  • What is the standby power consumption?
    0.5W in the OFF state.
  • Is there a limit to the power load that can be supported by these sockets?
    The sockets are rated for loads up to 13A (3120W / 3.12kW) resistive each.
  • Do these monitor the energy the connected device consumes?
    No, these have no ability to monitor power consumption.
  • Will the BG Home App work on an iPad or Tablet?
    Yes, the BG Home app should run on any Android or iOS device without any issues.
  • Can you control the sockets independently?
    Yes, these can be individually controlled just like with any regular socket.
  • Do I need Broadband?
    Yes, these need to be connected to a Wi-Fi network to enjoy the full benefits of these, including remote operation when away from home.
  • What happens if my Wi-Fi goes down?
    You will not be able to operate the socket using the App or voice controls without a Wi-Fi connection. The sockets will continue to deliver power if turned on and you can continue to use the physical buttons on the socket to turn these on and off.
  • When you turn these off via the App, does it disable the buttons?"
    No, the faceplate buttons would not be disabled. You can disable faceplate buttons with the Parental Lock feature in the BG Home App V1.3.0 and later. To use the parental lock please ensure your socket or adaptor is running the latest firmware. You can check this in the device power screen, press on the ... menu at the top right of the screen and select general. You will see an option for ‘Firmware update’ - this should be v57053 or later. The parental lock can then be toggled on and off by going to the device power screen, press on the ... menu and select ‘functional set’.
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